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Error Messages and How To Fix Them

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Below are screenshots of common error messages, along with solutions to fix the error.



This error indicates that your credentials are blank in your connection configuration. Make sure you have followed all the steps from the following articles pertaining to your situation:





Make sure you have your settings set correctly. You market data in RTrader Pro needs to be OFF and your plug-in mode in your Ninja UNCHECKED. 



After you have verified that your correct LICENSE KEY is in place and your credentials are correct, do the following:

Open Ninja, delete your APEX "My Rithmic for NinjaTrader Brokerage" connection under connection configuration, click "Apply", then "OK". Close NT8 and restart. Re-add the APEX connection with your credentials, "Apply", then "OK", reboot your machine and restart your NT8.

admin_only.png This means your account hit the drawdown and has been liquidated. For more information CLICK HERE.
OCO.png This means that the OCO mode is activated, resulting in the cancellation of the initial OCO order. Press CTRL Z on your keyboard to turn off OCO mode. By doing this, you will see that the small green "OCO" icon is no longer active. CLICK HERE.
toolkit.png This is an error message about a product from Please reach out to them HERE.
2022-12-05_16-45-03.png Disconnect from your "MY Rithmic for NinjaTrader Brokerage" and reconnect.

An error exists in your custom indicators.


cancel.png This message is a native error indicating that you have sent too many cancellation requests in quick succession. You need to wait 30 seconds before sending any more cancellations, or else the system will log you out. Whenever this message occurs, we strongly advise the user to contact their broker about the message because it can indicate your account needs additional configuration. Otherwise, you will likely continue to experience this behavior and risk getting locked out of your account.
route.png Uninstall NinjaTrader 8 and reinstall the newest version. CLICK HERE 
IB_logon_failed.png Restart your NinjaTrader8.
2022-12-05_16-41-51.png Close your application, reboot your machine, and restart NinjaTrader 8.
mceclip0.png Disconnect from your "MY Rithmic for NinjaTrader Brokerage" and reconnect.
mceclip1.png If you are a Mac user running Parallels, you will need to install NT8 version instead of

You will need to uncheck Liquidating Only option in your RTrader dashboard. Right click on the account in trader dashboard and turn OFF Enable Liquidating Only (Trader).


mceclip1.png You have the TIF (Time in Force) set to GTD (Good 'Til Date) without inputting a date. Either enter a date, select GTC or Day for the TIF.
mceclip0.png This means that you are trading an expired contract. Check CME Group Futures for the current contract month for the instrument. To see how to roll your contracts, CLICK HERE.
mceclip2.png You need to turn your market data OFF. Please CLICK HERE to see the instructions and follow every step as shown.
mceclip0.png Locate the folder in the path described. Right click onto folder and UNCHECK "read only". 
     Screenshot_Error_Messages.png Close NinjaTrader. Navigate to:
Documents\NinjaTrader 8\templates\Risk folder. Then delete the NinjaTrader Brokerage Default.xml file.

Next, restart NinjaTrader to resolve your first issue.

Visit this page for information regarding OneDrive and NinjaTrader.

This error shows that another application on your PC is blocking NinjaTrader from accessing its files.
Typically, this refers to a cloud or backup provider, such as OneDrive.


Visit THIS PAGE  for information regarding OneDrive and NinjaTrader.

tdv accounts error This error means that you do not have any active Tradovate accounts. 
tradovate hit drawdown Your Tradovate account on Ninja has hit the drawdown and needs to be reset.
order process changed The error generally occurs when another action is taken on an order that is currently being changed/filled/cancelled. Modifying an order in the process of change/fill/cancel is not possible until the initial action is finished.

To prevent the error, wait until the initial action completes regarding this order. Then begin another action.
this is a warning It's not an error, just a warning indicating that NinjaTrader has pre-loaded instruments not included in your data package. Trading those instruments is not possible in our accounts, and any data displayed would be delayed.

Tradovate Instruments
image-error-rith Too many incorrect login attempts. - To fix this, close NinjaTader. Then go to Documents NinjaTrader8 DB, then delete the .sqlite file. You may also need to remove all of your existing connections and reconnect.

NinjaTrader Forum Solution
error-13-l2.png Error Message: Market data failed get_order_book error: 13 - This indicates missing level 2 data. You must add level 2 data for order book. For Rithmic, under Rithmic Addons. For Tradovate, on their web platform, go to Settings, Subscriptions, and add level 2 data.
rithmic-already-running.png Error Message: Provider 'Rithmic for NinjaTrader Brokerage' already has a running connection. It shows that there are multiple occurrences of the Rithmic connection. Remember to select the Remove option next to any previous connection that was made.
tradovate-error-fetching-external-content.png Error Message: Error fetching external content, please try again later.  Manually set your computer's clock to Eastern Time Zone to fix this error.
MY Rithmic for NinjaTrader Brokerage: Unable to connect: (6): Raised in : com.omnesy.rapi.Rengine Method : login Error : bad input (Logon failed) You have been logged out because another program has logged in with your credentials and would cause your session count to exceed its maximum My Rithmic for NinjaTradre Brokerage: Disconnect enforced by broker or 2nd login to the same account MY Rithmic for NinjaTrader Brokerage: Please check your account connection paramaters and internet connection. (Logon failed) Order can be placed by administrators only affected order Order can't be submitted The OCO ID cannot be reused This toolkit version has expired. Either update youe Apex Investing toolkit or remove it. Your trading platform won't work properly until you do. Unable to submit order no handle affected Remove failed. You have custom NinjaScript files on your PC that have programming errors. These errors must be resolved before removing a NinjaScript assembly. Send cancels only after 30 secs. More cancels within this period will lead to logoff/disable of this user. Affected order No such route exists. Affected order My Rithmic for NinjaTrader Brokerage: The IB you are trying to connect to is not authorized to use NinjaTrader with Rithmic for NinjaTrader Broker (Logon failed) Unhandled exception: Exception has been thrown by the target of an ivocation. You can't have a zero limit price Unable to connect to DB: unable to open database file Rejected at RMS - Only liquidation trades allowed (user) affected Order Order can't be submitted: You must set a date for TIF=GTD. Affected Order Market not open affected Order Plug-in connect point for historical data (compressed) failed to start Make sure the port is not in use (create error). Auto log failed. Access to path is denied Click ECL during login to create manually Unable to load risk template from file 'NinjaTrader Brokerage Default.xml': System.ArgumentException: An item with the same key has already been added. At System.ThrowHelper.ThrowArgumentException Unhandled exception: The process cannot access the file because it is being used by another process. My NinjaTrader: No accounts were found for this account type. Make sure you've chosen the correct value for Account type in your connection settings. (Logon failed) Your account is currently set to liquidation only due to Auto-liq with no auto unlocking. Please contact the Trade Desk for additional details. Affected Order: Atomic order operation in progress affected Order: 

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