Welcome to the Apex Trader Funding Help Center and Status Updates
Update 9/6
Tradovate account creation is currently delayed (new evals, resets, PA accounts). They will set up shortly.
Update 7/11
Quantower Users Only
All traders using Rithmic Connection need to update
Quantower to the latest version 1.140.7+
Please also note that it's normal for the RTT (Round Trip Time) to show N/A in the new version
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Updates 4/01/2024
If you get a message that your Tradovate License key has expired, do not worry. The Tradovate License key no longer needs to be imported into NinjaTrader.
You must, however, use NinjaTrader 8.1 to use Tradovate accounts on Ninja.
If you are only using Rithmic and Ninja, you can disregard this message.
This applies to Tradovate on Ninja.
Or if you have both Rithmic, Tradovate and you use Ninja.
Please follow this video guide on how to set up Ninja: https://app.screencast.com/FgtU2Y6LHiFUS
Rithmic/Tradovate do not process any resets, PA's or new accounts over the weekend as they do a lot of backend work on their platforms.
If you don't see your new account or you can't login, please try again after the market opens at 6pm EST Sunday evening.
IMPORTANT! READ FIRST - 1-DAY PASS RULES:
- Accounts must be traded DURING the active promotion.
- Even if your account has already hit its profit target before the promotion, a little flip (one contract, micro) during the promotion is all it takes to qualify.
- Don't worry if you've purchased an account prior to the promotion – you're still eligible to enjoy our deal!
- Once the promotion ends, EVERY account that did not meet the profit goal DURING the promotion will once again require 7 days traded!
- For accounts that achieved "PASSED" status during the promotion and are then traded on AFTER the promotion ends, the standard 7-day requirement will apply once again.
DO NOT TRADE OR CANCEL PASSED EVALUATIONS!
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Payout Queries and Issues
If you're waiting on a payout or need to set up an international payout option, click below for recent updates and procedures:
- Payout Information
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ID Verification Issues
For issues with ID verification, please note that manual reviews occur within 24 hours. If you haven't received confirmation after this period, submit a help desk ticket. No need to submit if under 24 hours.
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Monthly PA Fee Selection Concerns
Once a payment option is chosen for an individual PA account, it cannot be changed.
- Current Payout Status
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Non-Wise Account Countries
If your country does not support Wise accounts for payouts, click below for alternative solutions:
Missing Your PA Account?
Did you make sure you signed the PA agreement in the signatures tab of your Apex Dashboard?
Need More Help?
If your question has not been addressed above, please click below for more support:
Additional SupportRelated to
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