Help Center

Help Center and Status Updates

John
John
  • Updated

Welcome to the Apex Trader Funding Help Center and Status Updates

Please scroll down for all the latest updates and information.

 

2/28/2024 5:46pm EST

Just a heads up! Rithmic reports will be running a bit late today as we work on fixing things post-outage. That means the passed eval emails for all Rithmic accounts will also be delayed, and your account summary will update later than usual. No need to worry or send in a ticket – it's all part of the plan! Thanks for your patience!

 

2/28/2024

UPDATE... READ THIS IN FULL before asking any questions.

The issue was located, has been fixed and vigorously tested on our end.
This affected ALL prop firms. It was confirmed.
Not just APEX. But APEX is fixing it...

The issue occurred at 9:30am EST - 10:30am EST.
READ THIS FOLLOWING PART !!!! Pay attention here folks:

DO NOT trade accounts that were affected during the above mentioned timeframe
DO NOT cancel the accounts affected during the above mentioned timeframe
DO NOT remove the accounts affected during the above mentioned time frame from your dashboard

LOSSES will be restored. PROFITS will be kept.

If your account was affected and you continued to trade AFTER, we will not be able to accommodate the account any longer.

DO NOT try to sneak any accounts that were neither affected nor even Rithmic accounts into this issue. We check!
Any attempts to defraud the company will be grounds for ban and you will lose access to our services.


Submit a ticket (ONLY if you have not already. DO NOT send multiple tickets)
Subject line: Rithmic Outage 2/28/2024

Context:
YOUR ACCOUNT NUMBERS AFFECTED!!
We cannot assist without knowing which account.
PLEASE submit account numbers in the appropriate format:

APEX-12345-23
APEX-12345-24
PA-APEX-12345-23

etc.
Thank you for your patience as we fix accounts.

 

Updated 2/26/24

With the help of Rithmic we were able to recover over 100k affected accounts yesterday.
With that number in mind, there will still be some that may have not been reset and it takes us time to manually fix them on our end. We have never let you down in the past, so now is not the time to doubt us. It just takes time with the amount of new fabulous traders we have gotten. Your patience is crucial in a situation like this. Thank you.

Send a ticket to the help desk "Rithmic Outage"
INCLUDING full account numbers (APEX-XXXXX-XX).


**ONLY ACCOUNTS THAT WERE TRADED YESTERDAY AND WERE AFFECTED BY THE OUTAGE.
(Yes, we check)
ONLY RITHMIC ACCOUNTS**
No Tradovate accounts will be restored as there was no outage.

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$100 MILLION IN PAYOUTS - THANK YOU PROMO

The One Day Pass has been extended!
One Day Pass and 80% Off All new evaluations until
03/04/2024 at 4:59 PM ET


READ ME FIRST - 1 DAY PASS RULES : πŸ‘‡ πŸ‘‡ πŸ‘‡


πŸ“Œ Accounts need to be traded DURING the active promotion!

πŸ“Œ Even if your account has already hit its profit target before the promotion, a little flip (one contract, micro) during the promotion is all it takes to qualify.

πŸ“Œ Don't worry if you've purchased an account prior to the promotion – you're still eligible to enjoy our best deal yet!

πŸ“ŒOnce the promotion is over, EVERY account that did not meet the profit goal DURING the promotion, will once again require 7 days traded!

πŸ“Œ For accounts that achieved "PASSED" status during the promotion, and are then traded on AFTER the promotion is over, the standard 7-day requirement will be needed once again.

DO NOT TRADE OR CANCEL PASSED EVALUATIONS!

 

Watch this video before asking questions:

https://www.youtube.com/watch?v=j4RE0NfrWjg

 

 

 

claim-atf.com is a fake crypto page. DO NOT click on it! We offer futures trading NOT crypto currency!

Apex officially changed domain to https://atf.com/

You can still use https://apextraderfunding.com/

but you will be redirected to the new domain.

 

Payout Queries and Issues

If you're waiting on a payout or need to set up an international payout option, click below for recent updates and procedures:

 

Missing Your PA Account?

Did you make sure you signed the PA agreement in the signatures tab of your Apex Dashboard? 

 

Need More Help?

If your question is not covered above, please click below for more support:

Additional Support

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