Help Center

Help Desk Policy and Agreement

John
John
  • Updated

Help Desk Policy and Agreement

 

I understand that the Apex Help Desk is here to support its members and to assist them in finding the proper information and instructions on the Apex Website. Members can access the Apex website, FAQs, videos, training courses, and examples to find the information they need. 

The Help Desk is here to help you find the right FAQs or assist with any situations not covered in the FAQ. 

 

BEFORE SUBMITTING A HELP DESK TICKET:

1. Double-check that you've made note of all previous page announcements, updates, status updates, and links. 

2. Be sure to have searched the Apex FAQs for your question. Enter your question, keywords, or subject in the FAQ search box. Additionally, subject matter breakdown sections are available on the main page of the FAQs. The Help Desk does not have any additional information than what is in the FAQ sections. They will direct you back to the FAQs.

 

BEFORE SUBMITTING A HELP DESK TICKET, I AGREE AND UNDERSTAND:

1. The Help Desk is here to direct me to the proper information on the Apex Website.

2. The Help Desk is not here to give me the answers, or allow me to bypass the REQUIRED Training courses, and the knowledge I need in order to properly use the Apex tools and programs.

3. I agree that I have already searched the Apex FAQ, videos, and courses for my answer. 

4. I understand that 95% of the questions sent to the Help Desk have answers in the FAQ sections. I can search and get an answer quickly, instead of choosing to wait on a reply from the Help Desk with a link to the appropriate FAQ section.

5. I understand the Help Desk does not have any further information regarding the status updates and information listed on the first page of the website. A Help Desk ticket SHOULD NOT be submitted regarding those items. I understand that if any new updates are available, they will be on the status page or the appropriate FAQ Section.

 

IF YOU STILL NEED TO SUBMIT A HELP DESK TICKET CLICK:

I AGREE

 

 

 

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